Intelligence built for the modern jewellery business.
CaratIQ is an AI-powered business operating system being built specifically for jewellery brands — connecting customer intelligence, CRM, sales workflows and business analytics into one coherent system. It is currently in development; the capabilities shown represent the product vision.
High-value customers. Complex relationships. Disconnected systems.
Jewellery businesses manage high-value customers through personal relationships — but most run those relationships through WhatsApp, notes and memory. CaratIQ builds the intelligence layer underneath the relationship.
- Customer relationships managed through disconnected tools
- No visibility into lead pipeline or conversion rates
- Manual follow-up that misses the right moment
- No data on which customers are highest lifetime value
Built around how jewellery businesses actually work.
CaratIQ is being designed around the real operational challenges of modern jewellery brands — retail, custom and wholesale.
Customer Intelligence
Build rich profiles for every customer — purchase history, preferences, communication history and lifetime value in one place.
Sales Pipeline
Track every opportunity from first enquiry to completed sale. Never let a high-value lead slip through without follow-up.
AI Lead Qualification
AI assesses lead quality based on behaviour, communication and intent signals — prioritising the opportunities most likely to convert.
WhatsApp Follow-up
Automated, personalised follow-up through WhatsApp — the channel jewellery customers actually respond to.
Business Analytics
Revenue, pipeline, conversion and customer data in a single dashboard built for jewellery business owners.
Operations Support
Order tracking, appointment management and operational workflows — built around how jewellery businesses actually run.
CaratIQ is EBS technology built around the workflows of modern jewellery businesses — and connected to the same AI, automation and data layer as every EBS product.
Be among the first jewellery businesses to use CaratIQ.
CaratIQ is in development. Request early access and help shape the product around your business.